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Refund Policy

This policy applies to global Check-ly web subscriptions outside the Korean annual-commitment model.
Last updated: May 30, 2026

General Policy

We follow standard SaaS subscription practices for refunds.

Monthly Subscriptions

Cancel anytime. Service continues until the end of the current billing period.
No refunds for partial month usage.

Annual Subscriptions

Cancel anytime. Service continues until the end of the annual billing period.
No prorated refunds for unused time.
The discount applied is consideration for the annual commitment.

Exceptions

We may issue refunds at our discretion for:

Service outages exceeding our published SLA
Erroneous charges or technical errors on our part
Mandatory refunds under applicable consumer protection laws

How to Request a Refund

Email support@check-ly.com with:

Your account email
Order or subscription ID
Reason for the request

We respond within 3-5 business days.

Local Consumer Laws

This policy is subject to applicable local consumer protection laws. Users in specific jurisdictions may have additional rights under their local laws. Users in South Korea should refer to the Korean-language refund policy for Korean-specific consumer rights and annual commitment settlement rules.